Shipping policy
# Shipping Policy
Last updated: July 14, 2026
## Free Shipping
We offer **FREE standard shipping** on all orders over $50 within the United States.
## Shipping Rates
| Order Total | Shipping Method | Cost | Estimated Delivery |
|-------------|----------------|------|-------------------|
| Under $50 | Standard Shipping | $5.99 | 5-7 business days |
| Over $50 | Standard Shipping | FREE | 5-7 business days |
| Any amount | Expedited Shipping | $12.99 | 2-3 business days |
| Any amount | Overnight Shipping | $24.99 | 1 business day |
*Shipping rates are for domestic (US) orders only.*
## Processing Time
- Orders are processed within **1-2 business days** (Monday-Friday, excluding holidays)
- Orders placed on weekends or holidays will be processed the next business day
- You will receive a confirmation email with tracking information once your order ships
## Shipping Destinations
### Domestic Shipping
- We ship to all 50 US states, including Alaska and Hawaii
- APO/FPO addresses are accepted
### International Shipping
- Currently, we only ship within the United States
- International shipping will be available soon
## Order Tracking
- Once your order ships, you will receive an email with a tracking number
- You can track your package at any time using the provided tracking link
- Tracking information may take 24-48 hours to update after shipment
## Delivery Issues
### Incorrect Address
- Please double-check your shipping address at checkout
- We are not responsible for packages delivered to incorrect addresses provided by the customer
- If you notice an error, contact us immediately at support@topluxnutrition.com
### Lost or Damaged Packages
- If your package arrives damaged, please contact us within 48 hours with photos
- If your package is lost in transit, we will work with the carrier to locate it
- If the package cannot be located, we will send a replacement or issue a refund
### Stolen Packages
- Once a package is marked as "Delivered," we are not responsible for theft
- We recommend requiring a signature for high-value orders
- Consider using a secure delivery location
## Backorders
- If an item is out of stock, we will notify you via email
- You may choose to wait for restocking or receive a full refund
- Backordered items will ship as soon as they become available
## Restrictions
- We reserve the right to refuse service to any person or geographic region
- Some products may have shipping restrictions based on destination
- PO Box delivery may not be available for all shipping methods
## Customs and Duties
- For domestic orders, there are no additional customs fees or duties
- All prices include applicable taxes
## Contact Us
For shipping questions or concerns:
- Email: support@topluxnutrition.com
- Phone: (575) 652-7109
- Hours: Monday-Friday, 9:00 AM - 6:00 PM EST