Refund policy
# Refund Policy
Last updated: July 14, 2026
## 30-Day Money-Back Guarantee
We stand behind the quality of our products. If you're not completely satisfied with your purchase, you can return it within **30 days** of delivery for a full refund.
## Eligibility for Returns
To be eligible for a return:
- The product must be purchased directly from httpstopluxnutrition.com
- The return request must be made within 30 days of delivery
- The product must be at least 50% unused (for opened products)
- Unopened products in original packaging are always eligible
## Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Some health and personal care items (for hygiene reasons)
## How to Request a Return
### Step 1: Contact Us
Email us at **support@topluxnutrition.com** with:
- Your order number
- The product(s) you want to return
- Reason for return
### Step 2: Receive Return Instructions
We will respond within 24-48 hours with:
- Return authorization number
- Return shipping address
- Return shipping label (if applicable)
### Step 3: Ship the Product
- Pack the product securely in its original packaging (if possible)
- Include the return authorization number inside the package
- Ship to the address provided
### Step 4: Receive Your Refund
- Once we receive and inspect the returned item, we will process your refund
- Refunds are processed within **5-7 business days**
- The refund will be issued to your original payment method
## Refund Amounts
### Full Refund
You will receive a full refund if:
- The product is unopened and in original packaging
- The product is defective or damaged
- We sent the wrong product
### Partial Refund
A partial refund may be issued if:
- The product is opened but less than 50% used
- The product shows signs of use beyond normal inspection
- The return is made after 30 days but within 60 days
## Return Shipping Costs
| Reason for Return | Who Pays Shipping |
|-------------------|-------------------|
| Defective/damaged product | Toplux Nutrition |
| Wrong item sent | Toplux Nutrition |
| Changed mind / don't like it | Customer |
| Ordered by mistake | Customer |
*Note: Original shipping costs are non-refundable unless the return is due to our error.*
## Exchanges
If you received a defective or damaged product, we will exchange it at no additional cost. Contact us at support@topluxnutrition.com to initiate an exchange.
## Cancellations
### Before Shipment
- Orders can be cancelled before they ship for a full refund
- Contact us immediately at support@topluxnutrition.com
### After Shipment
- Once an order has shipped, it cannot be cancelled
- You must wait for delivery and then initiate a return
## Damaged or Defective Products
If your product arrives damaged or defective:
1. Contact us within 48 hours of delivery
2. Provide photos of the damage
3. We will send a replacement or issue a full refund
4. You may be asked to return the damaged product
## Missing Items
If your order arrived incomplete:
- Contact us within 7 days of delivery
- Provide your order number and list of missing items
- We will ship the missing items at no additional cost
## Refund Processing Time
| Payment Method | Processing Time |
|----------------|-----------------|
| Credit/Debit Card | 5-10 business days |
| PayPal | 3-5 business days |
| Bank Transfer | 7-14 business days |
*Note: Processing time begins after we receive and inspect the returned product.*
## Satisfaction Guarantee
We are committed to your satisfaction. If you have any concerns about our products or this policy, please contact us. We will work with you to find a satisfactory solution.
## Contact Us
For return questions or to initiate a return:
- Email: support@topluxnutrition.com
- Phone: (575) 652-7109
- Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
**Return Address:**
Toplux Nutrition Returns
4955 Sherwood Rd
Bethel Park, PA 15102
USA
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at matiasjaliyah2663@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at matiasjaliyah2663@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at matiasjaliyah2663@outlook.com.